Life happens — plans change. Here’s how I handle lesson cancellations and reschedules so we both know where we stand.
More than 24 hours notice
No charge. Let me know by email or text and we’ll pick a new time that works — usually within the same week.
Less than 24 hours notice
The lesson is charged in full. I’ll always try to offer a reschedule within the same week if a slot’s free, but I can’t guarantee it.
Illness, emergencies & genuine surprises
I’d rather you rested and came back sharp than pushed through a bad day. Message me as soon as you know — we’ll find a way to make it work, no-charge in most cases.
If I need to cancel
If I have to cancel or reschedule a lesson, you’ll get the lesson back at no cost — either rescheduled within the same week, or credited to your next block.
No-shows
If I don’t hear from you and you miss the lesson, it’s charged in full. After a repeated pattern I may ask to pre-pay future lessons.
Lesson packs & blocks
Pre-paid blocks are valid for three months from the date of purchase. Unused lessons don’t roll over past that, so they stay easy to plan around.
Got a question about any of this? Email me at christhomashall.business@gmail.com — I’d always rather have the conversation than enforce a rule rigidly.
Last updated: 24 April 2026