Policies · plain English
Life happens.Here's how it works.
The short, honest version of how cancellations and reschedules are handled — written the way I'd explain it to you in person, not in legalese.
The house rules
Cancellations, in plain English
Plans change, and life gets in the way — I get it. So here’s exactly how I handle lesson cancellations and reschedules, so we both always know where we stand.
More than 24 hours notice
No charge. Let me know by email or text and we’ll pick a new time that works, usually within the same week.
Less than 24 hours notice
The lesson is charged in full. I’ll always try to offer a reschedule within the same week if a slot’s free, but I can’t guarantee it.
Illness, emergencies & genuine surprises
I’d rather you rested and came back sharp than pushed through a bad day. Message me as soon as you know and we’ll find a way to make it work, no-charge in most cases.
If I need to cancel
If I have to cancel or reschedule a lesson, you’ll get the lesson back at no cost, either rescheduled within the same week, or credited to your next block.
No-shows
If I don’t hear from you and you miss the lesson, it’s charged in full.
One more thing
I’d always rather have the conversation than enforce a rule rigidly.
Got a question about any of this? Email me at chris@chrishallguitar.com and we’ll sort it out.
Last updated: 28 July 2026
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